The complete Quality Statement of DMS can be read on our website, but in summary, every employee in our company is a part of and supports our quality control program, which is just as much about ‘improving’ our quality of workmanship, as it is about maintaining our current high standard.
There is not a single part of our company operations that is not affected by our commitment to quality assurance, and that includes our STO management services. We are committed to maintaining our service quality in an economical and expeditious manner with an emphasis on meeting or exceeding our client’s expectation. At DMS, we understand that quality workmanship is not in contrast to providing value-added work to our clients, we can, and are committed to, providing both.
Two key ingredients in our quality assurance program are ongoing training and open communication with all our employees, in areas of product improvement and performance integrity. This includes everyone from the top management on down. Communication is also a key ingredient in STO management; it is part of what makes DMS so effective in this area of our services.